Digital Customer Experience in Industrial Manufacturing: How Spatial Computing Is Redefining Growth, Resilience, and Profitability

The New Competitive Battleground: Digital Customer Experience

Industrial manufacturing and construction companies are undergoing a fundamental shift. According to Deloitte, enhanced digital customer experience is no longer optional—it’s “table stakes” for companies seeking growth, differentiation, and resilience. (Deloitte)

Today, 93% of industrial companies are already implementing or experimenting with digital customer experience use cases, signaling a clear industry-wide transformation. (Deloitte)

What’s driving this shift?

  • Rising customer expectations for fast, personalized engagement

  • Competitive pressure in global markets

  • The need for operational efficiency and new revenue streams

  • The acceleration of digital transformation post-COVID

The result: companies are rethinking how they sell, train, support, and engage customers across the entire lifecycle—from presales to aftermarket services. (Deloitte)

 

Business Disruption Is Reshaping Industrial Sales and Service

Despite progress, many organizations still rely on outdated processes. In fact, 43% of manufacturers continue to depend on manual tools like spreadsheets for sales and customer engagement, limiting agility and scalability. (OpenText)

This creates significant business risk:

  • Lost revenue opportunities due to inefficient sales processes

  • Inconsistent customer experiences across channels

  • Higher operational costs tied to travel, training, and support

  • Delayed time-to-market and slower decision-making

At the same time, customer expectations have evolved dramatically. Buyers now demand:

  • On-demand product visualization

  • Self-service digital tools

  • Real-time support and training

  • Seamless omnichannel experiences

Organizations that fail to deliver risk losing both market share and customer loyalty.

 

The Hidden Cost of Travel in Industrial Operations

One of the most overlooked sources of inefficiency—and disruption—is business travel.

Industrial companies rely heavily on travel for:

  • Sales demonstrations

  • Equipment training

  • Maintenance and service support

  • Customer onboarding

However, travel introduces multiple risks:

1. Operational Risk

Travel delays, scheduling conflicts, and limited expert availability can stall projects and customer onboarding.

2. Financial Risk

Travel costs (flights, lodging, downtime) directly erode margins—especially in global operations.

3. Revenue Risk

Long sales cycles and delayed demos reduce conversion rates and increase deal friction.

4. Workforce Productivity Loss

Highly skilled personnel spend time traveling instead of delivering value.

In an increasingly digital-first world, these inefficiencies are no longer acceptable.

 

Digital Customer Experience as a Growth Engine

Deloitte’s research highlights that companies investing in digital customer experience see measurable business benefits:

  • Increased customer loyalty and satisfaction

  • Faster issue resolution

  • Higher sales and revenue

  • Improved margins (Insights2Action)

Digital transformation is not just about efficiency—it’s about unlocking new value.

But achieving this requires more than incremental improvements. It demands a fundamentally new way of engaging customers.

 

Enter Spatial Computing: The Next Evolution of DCX

This is where iQ3Connect’s Spatial Learning Experience (SLX) transforms the equation.

SLX leverages immersive 3D environments and spatial computing to deliver:

Instead of flying teams across the globe, organizations can now bring customers into fully interactive digital environments—anytime, anywhere.

 

How iQ3Connect SLX Reduces Business Risk

1. Eliminates Travel Dependency

By replacing physical travel with immersive virtual experiences, SLX removes logistical bottlenecks and reduces exposure to disruption.

2. Standardizes Customer Experience

Every customer receives the same high-quality, guided experience—eliminating variability across regions and teams.

3. Accelerates Sales Cycles

Interactive, on-demand demos allow prospects to engage faster and make decisions sooner.

4. Enhances Training Outcomes

Hands-on, experiential learning improves retention and reduces errors in real-world operations.

 

Driving Margin Expansion Through Digital Transformation

Travel reduction alone can significantly improve margins—but SLX goes further.

Cost Savings

  • Reduced travel and logistics expenses

  • Lower training and onboarding costs

  • Decreased reliance on physical assets

Revenue Growth

  • Higher conversion rates from immersive demos

  • Expanded reach to global customers

  • Faster deal velocity

Operational Efficiency

  • Scalable delivery of training and support

  • Better utilization of expert resources

  • Reduced downtime for customers

Deloitte notes that companies enhancing digital customer experience often achieve greater margins and improved operational performance—a direct result of these efficiencies. (OpenText)

 

Increasing Customer Productivity at Scale

Modern customers don’t just want products—they want outcomes.

SLX enables customers to:

  • Learn faster through immersive, hands-on experiences

  • Access training on-demand, without scheduling delays

  • Troubleshoot issues in real-time virtual environments

  • Collaborate with experts remotely

The result is higher customer productivity, faster adoption, and stronger long-term relationships.

 

Future-Proofing Industrial Businesses

The industrial sector is at an inflection point. Digital leaders are not just adopting new tools—they are redefining how business is done.

To stay competitive, organizations must:

  • Put the customer at the center of digital transformation

  • Invest in scalable, immersive technologies

  • Reduce reliance on legacy, travel-heavy processes

  • Build resilient, digitally enabled operations

As Deloitte emphasizes, companies that deliver personalized, seamless digital experiences will be the key differentiators of the future. (Deloitte)

 

Conclusion: From Disruption to Opportunity

Business disruption—whether from global events, supply chain volatility, or evolving customer expectations—is here to stay.

The question is not whether to adapt, but how quickly.

iQ3Connect’s SLX platform offers a powerful path forward:

  • Reduce business risk by eliminating travel dependencies

  • Increase margins through operational efficiency

  • Boost customer productivity with immersive digital experiences

In a world where digital customer experience defines success, spatial computing is no longer a vision of the future—it’s a strategic imperative.

 

Ready to Transform Your Customer Experience?

Discover how iQ3Connect SLX can help your organization drive growth, resilience, and competitive advantage in the digital era.

Collaborative VR: The Game-Changer for Plant Engineering & EPCM Projects

Why Traditional Plant Design Reviews Aren’t Enough

Global plant engineering projects—across chemical, pharmaceutical, and oil & gas industries—require precise coordination between teams spread across continents. Traditional workflows relying on 2D model reviews and in-person meetings often struggle to deliver the required spatial clarity, speed, and alignment.

 

Common challenges for engineering, procurement, and construction management (EPCM) include:

  • Difficulty visualizing complex plant layouts on flat screens

  • Delays in catching integration issues, such as clashes between disciplines

  • High travel costs and scheduling bottlenecks for stakeholder meetings

  • Risk of errors during construction due to inadequate training and limited site familiarity

  • Constructions costs can increase by 11% due to design changes, errors, and ommissions

 

What Sets Modern Collaborative VR Apart

Today’s most effective virtual reality collaboration platforms solve these problems by offering:

  • Instant, browser-based access—no downloads or plugins, just join from anywhere

  • One-click sharing for immersive sessions with any number of participants, regardless of device

  • Direct CAD model import from leading engineering design tools, without manual file conversions

  • Real-time model interaction—hide, isolate, annotate, or highlight plant components on demand

  • Integrated VR training modules so contractors and site staff can rehearse assembly steps and safety protocols virtually

 

Case Study: Global Plant Project, Real Results

A leading engineering firm deployed immersive VR collaboration for a major plant project, connecting 10 team members across two countries and four cities—all within a browser-based, interactive 3D environment.

The impact:

  • 24% reduction in total project effort

  • 36% cut in travel costs

  • Accelerated identification and resolution of design issues before construction

  • Safer, better-prepared construction teams thanks to interactive, scenario-based VR training

Early detection of layout conflicts (like cable tray routing and operational clearances) led to faster, more confident decision-making and minimized costly rework.

 

 

Endorsement from Industry Leaders

Don’t just take our word for it—see how industry innovators are using collaborative VR to transform project delivery. Check out this real-world success story from Arya Engineers & Contractors Pvt. Ltd., who leveraged immersive engineering reviews and remote collaboration to streamline a recent EPCM project:

 

Read the Arya Engineers LinkedIn Post

“The use of immersive collaborative VR helped our teams reduce travel, improve coordination, and ensure a higher quality handover to our client.”
— Arya Engineers & Contractors Pvt. Ltd.

 

The Future of Plant Design: Immersive, Browser-Based, and Secure

Not all VR solutions are created equal. The most effective platforms for engineering and EPCM projects feature:

  • Zero-install, device-agnostic access (PC, Mac, VR/MR headsets)

  • Unlimited participation with robust security and privacy controls

  • Real-time and asynchronous collaboration tools, including markup and voice annotation

  • Hands-on VR training capabilities to improve jobsite readiness and safety

By embracing these innovations, engineering teams can reduce project risk, save costs, and accelerate timelines—delivering better outcomes for all stakeholders.

 

Schedule a live demo or speak with our solution experts.

Rethinking Career and Technical Education: Immersive Virtual Training as a Pathway to Workforce Readiness

 

Across the country, educators and policymakers are facing a fundamental question: How do we prepare students for the jobs of tomorrow when traditional classrooms and hands-on trade skills are both essential, yet increasingly out of reach for many?

A recent Marketplace.org article highlights this challenge, spotlighting a growing need for “career tech” programs that blend academic rigor with real-world, practical skills. Yet for many schools—especially in rural or under-resourced districts—the barriers to creating robust, hands-on training opportunities remain high.

 

Immersive Technology: Bridging the Gap

Immersive virtual training platforms like iQ3Connect are changing that equation. By leveraging digital environments, schools can deliver interactive 3D simulations, hands-on experiences, and industry collaboration—without the cost or logistical hurdles of physical labs.

This is not just about technology for technology’s sake. It’s about equity and opportunity: ensuring every learner, regardless of ZIP code, can access world-class technical education and real-world career pathways.

 

Policy in Action: The Sierra Space, CDLE, and iQ3Connect Partnership

A standout example is the partnership between Sierra Space, the Colorado Department of Labor and Employment (CDLE), and iQ3Connect. Through this collaboration, Colorado high school teachers and students are gaining access to aerospace industry training via immersive virtual modules. Teacher externships provide educators with direct industry experience, which they translate into curriculum, bringing current, relevant skills back to their students.

This initiative demonstrates:

  • Affordability and Scalability: No need for each school to invest in expensive equipment or labs—virtual solutions scale across districts and regions.

  • Industry-Relevant Curriculum: Direct input from employers ensures education stays aligned with evolving workforce needs.

  • Professional Development for Teachers: Externships empower teachers with up-to-date knowledge and skills, enriching classroom instruction.

 

Why This Matters for Policy and Practice

  • Expanding Access: Digital, device-agnostic training reaches students and teachers everywhere, supporting state and national equity goals.

  • Supporting Workforce Pipelines: Programs like this help build a diverse, competitive talent pool ready to meet the needs of 21st-century industries.

  • Enabling Data-Driven Improvement: Virtual platforms make it easier to track learning outcomes and program impact—key for continuous improvement and policy evaluation.

As demand for skilled workers continues to rise, immersive virtual training is proving to be a powerful lever for advancing both education and workforce readiness. For educators and policymakers committed to preparing students for meaningful, high-demand careers, these solutions represent a practical, scalable, and future-focused path forward.

 

Explore how the Sierra Space, CDLE, and iQ3Connect partnership is paving the way for innovative, equitable career education here.

Case Study: Immersive CAD to VR Digital Prototyping for Industrial Equipment Manufacturers

Overview

A leading industrial equipment manufacturer, specializing in engineered solutions for sectors like compressed air, vacuum, and assembly systems, sought to accelerate product development while reducing costly design iterations. With increasing pressure to deliver high-quality, customized solutions faster, the company leveraged iQ3Connect’s immersive XR platform to transform its digital prototyping workflow.

 

Industry Challenge

In industrial manufacturing, the stakes are high:

  • Complex assemblies and machinery require robust cross-functional reviews.

  • Physical prototyping is expensive and time-consuming.

  • Missed design issues can result in costly rework, delayed launches, and dissatisfied customers.

  • Effective collaboration between engineering, service, and production is often limited by geography and siloed processes.

 

Solution: iQ3Connect Immersive Prototyping

By adopting iQ3Connect’s XR platform, the manufacturer enabled its teams to:

  • Instantly upload and visualize 3D CAD assemblies (Siemens JT, STEP, Autodesk Inventor, etc.) in a shared, interactive XR environment.

  • Perform detailed assembly and service reviews virtually, including for large and heavy equipment that’s difficult to access physically.

  • Empower engineering, service, and manufacturing teams to collaborate in real time, whether on-site or remote, using either untethered or tethered VR headsets.

  • Rapidly identify and address design flaws early in the product lifecycle, before any physical prototype is produced.

 

Business Outcomes

  • Accelerated Time-to-Market:
    Teams quickly iterated on virtual prototypes, making design changes in days—not weeks—resulting in faster NPD (new product development) cycles.

  • Higher Design Quality and Fewer Errors:
    Immersive reviews allowed stakeholders to “walk through” complex machinery, ensuring issues are caught and resolved early.

  • Enhanced Collaboration:
    Cross-disciplinary teams—including engineering, production, and after-sales—could participate in reviews regardless of location, fostering alignment and knowledge transfer.

  • Cost Savings:
    Early digital detection of flaws significantly reduced the need for multiple physical prototypes and associated rework costs.

  • Easy Integration:
    No specialized coding or new CAD workflows—just upload and go, fully compatible with existing digital assets and IT environments.

 

Implementation Insights

  • The platform is browser-based and runs securely on company servers, supporting enterprise IT policies and data security requirements.

  • Compatible with industry-standard VR headsets, it works in both wireless and tethered modes for flexibility in factory or office settings.

  • The intuitive interface enabled fast onboarding for both engineering teams and field service reviewers.

 

Scaling Digital Innovation

After seeing measurable success in initial pilots—improved agility, deeper reviews, and tangible cost reductions—the company is expanding immersive prototyping across more projects and business units. The result? A more competitive, agile, and customer-responsive organization, ready to lead in the evolving industrial landscape.

 

Are you an industrial equipment manufacturer seeking to modernize your product development? Discover how iQ3Connect can help you accelerate innovation, reduce costs, and deliver higher-value solutions—contact us today for a tailored demo.

Build VR and AR Training with CAD Models—Streamline Your JT to XR Workflow

Streamlining VR & AR Training With JT File Support in iQ3Connect

iQ3Connect support for JT files significantly streamlines the process for bringing 3D CAD designs into immersive experiences, whether for real-time collaboration, training, and experience creation. By using this lightweight file format, the CAD-to-XR pipeline, from model export, to data transfer and processing, can be reduced from hours to minutes.

 

JT files can be exported from most CAD systems such as Siemens NX, Autodesk Inventor, PTC Creo, and Product Lifecycle Management systems such as Siemens Teamcenter.

 

Key Advantages of JT Files in the CAD-to-XR Workflow

1. Rapid, Automated CAD-to-XR Pipeline
With iQ3Connect’s JT file support, you can import large, complex CAD assemblies into virtual reality or augmented reality in just minutes. Benchmark results show:

  • JT files with 10 million polygons: Import into XR in under 30 seconds.

  • JT files with 100 million polygons: Ready for immersive training in under 10 minutes.

2. Custom Level of Detail for Every Use Case
iQ3Connect lets you define quality settings for each part or assembly. Whether you need high-fidelity visualization for engineering reviews or lightweight models for VR training, JT files support precise optimization.

3. Lightweight & Efficient Data Handling
JT files are specifically designed for efficient data sharing and management, making them perfect for large assemblies and distributed teams. They maintain essential manufacturing information and hierarchy while minimizing file size.

4. Versatile Visualization & Collaboration
Use JT files in iQ3Connect for high-accuracy engineering visualization or optimize for fast, interactive training experiences. The flexibility makes them valuable for manufacturing, automotive, aerospace, and beyond.

 

Why Use JT Files for VR and AR Training?

So, what are JT files? .JT (Jupiter Tessellation) is an openly-published ISO-standardized 3D data format for visualization and collaboration. JT files are used across industries such as manufacturing, automotive, and aerospace for data exchange, supplier collaboration, and long-term data retention. They encapsulate intricate geometric details and metadata, including geometry, color, and material properties, while maintaining a lightweight structure.

 

How iQ3Connect Simplifies JT to XR Training Creation

By supporting JT files, iQ3Connect enables:

  • One-click import of CAD models for VR and AR training or real-time collaboration

  • Faster CAD-to-XR conversion with minimal manual processing

  • Seamless sharing and review of complex engineering data in immersive environments

 

Start building your next immersive training or collaboration project with iQ3Connect and JT files—unlock new levels of efficiency, accuracy, and engagement for your team.

 

Upload your JT files and start creating XR experiences today!

Transforming Aerospace Development with iQ3Connect’s Immersive VR & AR Platform

Introduction

In the rapidly evolving aerospace industry, the ability to visualize, assess, and refine complex designs is crucial for successful product development. iQ3Connect’s immersive collaboration platform is redefining how aerospace companies approach design validation, stakeholder engagement, and maintenance planning. By leveraging virtual reality (VR), iQ3Connect enables teams to simulate and interact with 3D models, effectively bridging the gap between concept and reality.

 

A leading aerospace development organization, known for its commitment to innovation and precision engineering, has been actively involved in the design and development of multi-configuration aircraft. To maintain their competitive edge, they sought to streamline product walkthroughs, cockpit assessments, and maintenance evaluations — processes that were traditionally reliant on physical prototypes and static CAD models. This shift toward immersive virtual prototyping helped to reduce design cycle times, minimize costs, and enhance stakeholder engagement.

 

Background

Before adopting iQ3Connect’s virtual prototyping capabilities, the aerospace development company relied on conventional methods for product walkthroughs, cockpit assessments, and maintenance evaluations. These manual processes involved:

  • Building physical prototypes to showcase multiple aircraft configurations, leading to excessive material costs and extended lead times
  • Utilizing static CAD models and 2D drawings, limit interactive exploration and spatial 1:1 scale understanding
  • Repeated trial-and-error adjustments in cockpit design, consuming time and resources
  • Constructing physical mock-ups for maintenance access assessments, delaying design validation and increasing costs.

 

Challenges

  • Inconsistent Feedback: Traditional design methods made it challenging to gather comprehensive, real-time feedback from pilots, engineers, and stakeholders, resulting in miscommunication and potential design flaws.
  • Limited Visibility: Static CAD models did not accurately convey spatial arrangements, leading to overlooked ergonomic and accessibility issues.
  • High Costs and Time Delays: Developing multiple physical prototypes for different configurations significantly escalated project costs and extended timelines.
  • Inefficient Iteration: Design revisions required extensive physical rework, hindering the ability to make rapid adjustments based on stakeholder feedback.

 

Enhanced Benefit of iQ3Connect

The aerospace development company leveraged iQ3Connect to enhance their product development process across multiple areas, resulting in significant operational and cost efficiencies. By integrating VR into their workflow, they achieved the following:

 

  1. Product Walkthroughs:
  • Multi-Configuration Showcases: The company utilized iQ3Connect to load multiple CAD-based cabin configurations — from civilian aircraft to Medivac variants — within a single VR workspace, allowing stakeholders to switch between configurations seamlessly.
  • Real-Time Exploration: Stakeholders could virtually walk through aircraft cabins, assessing seating arrangements, cabin space utilization, and passenger comfort without the need for physical prototypes.
  • Interactive Visualization: Users could zoom in, rotate, and inspect intricate details like seat placements, emergency exits, and storage compartments, facilitating a more comprehensive understanding of the design.
  • Enhanced Decision-Making: The VR walkthroughs provided a more immersive experience, helping stakeholders identify potential design flaws early and make informed decisions without extensive physical rework.

 

  1. Cockpit Design Evaluation:
  • Realistic Pilot Simulation: The cockpit design assessments in iQ3 involved multiple evaluation sessions with both Air Force and civilian pilots, replicating the operational environment in VR.
  • Ergonomic Analysis: By aligning the pilot’s vision to a designated ‘eye point,’ pilots could assess control reachability, spatial arrangement, and visibility, allowing for precise adjustments to control placements.
  • Rapid Iterations: The VR platform allowed the design team to implement pilot feedback immediately, making multiple design iterations essentially free without constructing new physical mock-ups.
  • User Experience Testing: Pilots experienced the cockpit layout in VR, identifying discomfort points, visibility issues, and potential obstructions, resulting in refinements that would otherwise require extensive physical rework.

 

  1. Maintenance Evaluations:
  • Comprehensive Maintenance Reviews: The service engineering teams used iQ3 to conduct virtual assessments of maintenance access points, tool access, and component placements.
  • Detailed Feedback Integration: Maintenance personnel could virtually explore engine bays, control panels, and service points to identify potential access challenges and suggest design modifications.
  • Reduction in Physical Mock-ups: By resolving more than of the identified maintenance issues directly in the VR environment, the company minimized the need for costly physical prototypes.
  • Real-Time Collaboration: Maintenance engineers, designers, and stakeholders could collaborate in a shared VR space, discussing potential modifications and validating service procedures in real time.

 

Summary

iQ3Connect’s immersive platform has emerged as a game-changing tool in aerospace development, enabling the company to bridge the gap between conceptual design and practical application. By integrating VR into the workflow, the company has:

  • Enhanced design accuracy and stakeholder engagement
  • Reduced costs associated with physical prototypes and rework
  • Accelerated project timelines by streamlining the feedback loop

Ultimately, iQ3Connect empowers aerospace teams to innovate faster, reduce costs, and deliver higher-quality products with greater confidence and efficiency.

Beyond aerospace, industries such as automotive manufacturing, construction, industrial equipment design, and power generation can also leverage iQ3’s capabilities for interactive prototyping, maintenance training, and spatial assessments, further extending its impact across various sectors.

 

Learn how iQ3Connect can streamline design reviews, enhance team collaboration, and optimize training in aerospace—no matter where your teams are located.

 

Connect with us for a personalized demo and see how immersive 3D workspaces can transform your business.

 

Case Study: Sierra Space Accelerates Engineering Collaboration and Launch Preparation with iQ3Connect

Background

Sierra Space — Aerospace and space technology leader, developer of the Dream Chaser® spaceplane and advanced satellite vehicles.

 

Challenge

Sierra Space manages some of the world’s most complex engineering projects, including the Dream Chaser® Tenacity, with over one million components. Their teams needed a scalable way to:

  • Visualize and collaborate on massive 3D assemblies, regardless of device or location

  • Minimize costly and time-consuming custom software development

  • Support critical launch preparation and contractual design evaluations across distributed engineering teams

 

Solution

iQ3Connect delivered a device-agnostic, WebXR-enabled platform for real-time 3D collaboration:

  • Dream Chaser® Tenacity (1M+ components) and full satellite vehicle assemblies now run smoothly in multi-user, multi-device workspaces—including on tablets and smartphones

  • Engineering teams access, review, and manipulate large-scale 3D models instantly—no downloads or custom builds required

  • SSO integration enables secure, organization-wide access; WebXR supports both desktop and mobile experiences

 

 

Business Outcomes

  • Dramatic Efficiency Gains:
    Engineering tasks that previously required up to four weeks of custom development can now be completed in as little as four hours.

  • Rapid Adoption and Internal Impact:
    Multiple engineering teams were able to demonstrate the platform internally and externally within hours of receiving training

  • Immediate Program Value:
    Integrated into Tenacity’s digital closeout and launch prep, iQ3Connect has already supported multiple DFX (Design for X) evaluations to fulfill contractual and compliance requirements

  • Enterprise Collaboration Unlocked:
    Teams can review, discuss, and resolve design issues in real time, on any device—speeding up decision-making and reducing barriers to innovation

 

 

Conclusion

By leveraging iQ3Connect, Sierra Space has transformed how its teams interact with their most complex digital assets—accelerating engineering cycles, streamlining launch preparation, and fulfilling mission-critical contractual obligations with unmatched speed and flexibility.

iQ3Connect, Sierra Space, and the CDLE: Immersive Technology, Design Collaboration, and Teacher Externships

This blog post describes the experiences of iQ3Connect with the CDLE’s teacher externship program and leverages the reporting done by Tamara Chuang at The Colorado Sun. You can read the full article here:
https://coloradosun.com/2024/08/31/colorado-workforce-quantum-space-tech-externship-teachers/ 

 

In an era where technology is evolving at an unprecedented pace, bridging the gap between education and industry is more crucial than ever. The Colorado Teacher Externship Program, a groundbreaking initiative supported by the Colorado Department of Labor and Employment (CDLE), is a prime example of how such partnerships can drive progress and innovation. At the heart of this initiative is a collaboration between industry, technology, and education that is transforming the landscape of STEM education. 

 

A Vision for the Future

 

This past summer, iQ3Connect joined forces with Sierra Space and the CDLE to deliver an externship experience for Colorado teachers. The goal? To solve actual engineering challenges while providing educators with hands-on experience in cutting-edge technology, thus enabling them to bring real-world applications back to their classrooms. This joint effort focused on leveraging iQ3Connect’s XR platform to facilitate multi-user, immersive collaboration with massive CAD files, a necessity for detailed virtual reviews of products like the Dream Chaser spaceplane.

 

Shane Stalter, a high school engineering teacher, was provided with a 2-month externship at Sierra Space to explore and implement immersive technology. Alejandro Mendoza, a virtual reality engineer at Sierra Space, described the significance of this partnership: “What we were doing was actually pretty novel. It’s the next frontier of the capability of these technologies and Shane and I kind of saw the potential and implemented it and proved it could be implemented here.” 

 

Immersive Technology Meets Real-World Engineering

 

Sierra Space’s Dream Chaser spaceplane presented a unique challenge: managing and visualizing extensive CAD files. Most engineers struggled with opening such large files without risking system crashes. iQ3Connect’s XR technology, however, was a game changer. By optimizing the data and enabling detailed visualizations through XR headsets, or even a standard laptop, iQ3Connect’s platform allowed for an immersive examination of the spaceplane’s design, down to the smallest details.

 

Mendoza reflects on the impact of iQ3Connect’s technology: “With a pair of VR goggles or just a laptop, anyone can fully immerse themselves in the design of the Dream Chaser and see everything inside and out and ‘down to the washer.’” This innovation not only advanced Sierra Space’s engineering capabilities but also provided a dynamic example of how immersive technology can enhance real-world applications.

 

Educators at the Forefront of Innovation

 

For teachers like Shane Stalter, the externship was a transformative experience. Stalter, who had been teaching engineering for 25 years, found the opportunity to work directly with Sierra Space and iQ3Connect to be “the best professional development” he had ever experienced. His background in computer-aided design seamlessly aligned with the work being done at Sierra Space, allowing him to contribute valuable educational insights to the team.

 

Stalter’s enthusiasm for the externship highlights its broader impact: “What got me excited is that most teachers that teach engineering don’t have engineering degrees. But, wow, what a connection to go straight to the career, where these students are going to be in four, five, six years. To get that experience and bring that to the classroom, that’s kind of what my goal was.”

 

A Lasting Impact

 

While the externship program is designed to be a short-term experience, its effects resonate far beyond its official conclusion. The collaborative spirit fostered between iQ3Connect, Sierra Space, and educators continues to drive innovation and inspire educational practices. As Alejandro Mendoza notes about Stalter, “We’re still texting and trying to help him stand up this same capability at his school.” This ongoing support underscores the program’s commitment to lasting impact and continuous improvement.

 

The partnership between iQ3Connect, Sierra Space, and the CDLE exemplifies the transformative potential of aligning education with industry. Through immersive technology and hands-on experiences, this collaboration is not only enhancing STEM education but also shaping the future of engineering and technology. The Colorado Teacher Externship Program stands as a testament to the power of these synergies, paving the way for a new generation of innovators and problem-solvers.

Building an XR Team from the Ground Up in an Aerospace Startup

Introduction

In the rapidly evolving aerospace industry, integrating Extended Reality (XR) technologies is crucial for design, training, maintenance, safety, and operational efficiency. For startups, XR offers a competitive edge, streamlines processes, and boosts productivity. Building an XR team involves strategic talent acquisition, technology selection, and workflow integration to fully leverage XR’s potential, fostering innovation and collaboration within the aerospace sector’s rigorous standards and dynamic environment. 

 

In this blog, we cover Tim Ventura’s (iQ3Connect) interview with Alejandro Mendoza from Sierra Space and Bridgette Sieffert from Terran Orbital Corporation. They discuss essential factors for building a strong XR team in aerospace startups, such as identifying the right talent, setting clear objectives, and implementing advanced tools while fostering ongoing learning. This blog provides a comprehensive roadmap for creating a team that drives XR initiatives and propels your startup to new heights. Click here to watch a recording of the full conversation.

The value XR brings to the aerospace/small satellite industry

More and more digital models of products, production equipment, and manufacturing facilities are being generated to assist manufacturing and industrial companies for various reasons. Some companies do it to make faster and more informed decisions, some to bring products to market quicker, and others to stay competitive in this global economy. Let us see how AR can add value to Aerospace startups: 

 

  • Excitement and Motivation: Using a headset that offers a holistic virtual experience excites trainees with new technology, unlike traditional paper and pencil methods, which made tracking progress challenging.
  • Ease of Use: AR simplifies manufacturing procedures, such as designing and building satellites, by eliminating the need to refer to 2D drawings on a computer screen. Technicians have all the necessary information directly in front of them, including wire connections, torque specifications, and screw order, enhancing efficiency and accuracy. This reduces errors and ensures high-quality work from the early stage. 
  • Business Development: AR simulations provide customers with immersive tours, showcasing technological advancements and the ability to improve product quality. This impressive demonstration creates a strong impact, boosting customer engagement and satisfaction.

 

“When we have customer tours come in we actually show them different AR simulations that our technicians use and say hey that is how we are implementing this is really cool technology this is how we are making advances and how we can build your product better. And, they loved that. It’s definitely a big wow factor on the tours for them” – Bridgette Sieffert

 

At the business level, proving the new technology’s value to investors involves showcasing its application on the manufacturing floor, where complex assemblies like fighter jets are constructed. Demonstrating its benefits includes meeting with investors and presenting the technology’s maturity and manufacturability.

 

Transitioning from training sessions to investor demonstrations highlights the design’s maturity. Showing how the technology is implemented in manufacturing and inspection, such as deconstructing a satellite down to its smallest component and showcasing other minute details, captures investor attention and proves the technology’s practical benefits. Alejandro outlined one of the creative ways that XR is being used within the organization. 

 

“Meeting with investors demonstrating the maturity of our designs, and also the ways that we were implementing the technology with design for manufacturability or inspection. Quite literally piecing apart the satellite piece by piece down to the ball bearing. That definitely caught the eye of a lot of different people as we went through multiple pitch phases. Holistically (we) went from training to demonstration to investors”– Alejandro Mendoza

Overcoming IT hurdles

In the ever-evolving landscape of IT and security, overcoming challenges often requires innovative thinking and adaptive strategies. Addressing these issues involves not only traditional solutions but also creative approaches tailored to the unique needs of the environment.

 

“Everyone wants you to succeed, even those who are opposing you because it’s their job. It’s their job to keep our assets and our nation safe.” –  Alejandro Mendoza

 

In the complex world of aerospace projects, especially projects under stringent government contracts, IT professionals face the challenge of managing on-premises solutions due to security concerns, and avoiding cloud applications. Overcoming this challenge involves presenting clear business cases that highlight the value proposition of on-prem solutions, thereby reducing the need for extensive research and fostering excitement among IT teams. Building strong relationships with IT departments can facilitate this transition, making the case for on-prem solutions more compelling and manageable.

 

Similarly, cybersecurity professionals often find themselves unfamiliar with advanced visualization technologies. To bridge this gap, involving knowledgeable volunteers who can demonstrate the vulnerabilities and potential of technologies like AR can be highly effective. Allowing IT professionals to experience these technologies firsthand through headsets and visualizations not only showcases their practical applications but also generates enthusiasm and a collaborative spirit within the team.

 

iQ3Connect is one of the only web-based XR platforms solely focused on the manufacturing and industrial market needs. Being a web-based XR platform means that all a user needs is access to a standard web browser on any device. For IT that means that users can access content on their existing (already approved) devices, experiences are deployed on standard web browsers that are already supported, and there are no apps or software for individual users to download/IT to manage.

Management, technology, and team engagement

One of the biggest challenges at the outset of a project is securing and appropriately allocating funds for critical initiatives. This can be effectively addressed by approaching the company’s finances with the same care and responsibility as if they were your own, crafting pitches that emphasize ROI, and aligning your request with the priorities of program directors and executive leadership. 

 

“I am not trying to sell you a pie-in-the-sky idea, it’s something that can be measured and returned calculated”  –  Alejandro Mendoza

 

Presenting a clear business case that includes a detailed timeline, predicted ROI, and resource requirements, combined with transparency across all levels from the shop floor to the C-suite can expedite the funding process and facilitate project approval.

 

“What’s worked for me has been a business case. Coming to management with here’s our timeline, our predicted ROI, and the resources I’m going to need.” –  Bridgette Sieffert

 

For team engagement, exposure to new technologies can rapidly ignite innovative ideas, as demonstrated when mechanical teams use headsets to explore potential use cases. This hands-on experience not only excites the team but also generates creative solutions, highlighting the importance of having a presence on the shop floor. Engaging with engineers, technicians, and managers directly allows for the collection of valuable insights and ideas, opening up numerous opportunities for application.

 

Managing expectations and finding scalable solutions are crucial in this process. When presenting to management, the team should communicate that while custom development was initially necessary, using existing assets enables quicker turnarounds and more efficient resource use, showcasing both innovation and practicality.

 

The use of AR technology can lead to successful projects due to its cross-functional benefits. For instance, a 3D floating model of a satellite can be utilized by the design team, and mechanical engineers for reviews, and mission operations for spatial visualization. Leveraging corporate resources allows for broader application across different groups, garnering more support through multiple use cases.

 

To receive buy-in from all levels, customers need to be able to use existing resources to create content rapidly. iQ3Connect has focused development efforts in this area and earlier this year we released the newest version of our no-code authoring environment for XR training. The iQ3Connect platform is minimizing the buy-in hurdle by expanding the pool of potential personnel capable of authoring content (no CAD, XR, or graphic design experience required), optimizing content creation workflows (automated CAD to XR pipeline), and employing a cost-effective and scalable licensing structure (unlimited content creators and guests).

Roll out, adoption, and reception of XR across an organization

One of the biggest learning opportunities is generating excitement about using the headset- a new technology many haven’t tried. Presenting it in an appealing way helps technicians see its benefits. 

 

Utilizing, engaging and teaching strategies makes the technology easier to use, as people are unlikely to embrace something they find uncomfortable or confusing. 

 

When designing the rollout plan, it’s crucial to consider diverse age groups, from tech-savvy younger users to seasoned experts less familiar with rapid tech evolution. Creating a plan that effectively supports all age groups ensures a smooth introduction and broad acceptance.

Device selection and safety considerations

Ensuring safety in manufacturing requires technicians to be comfortable with headsets. Standardizing headset use on the shop floor can streamline training, as using a consistent lens reduces the need for extensive retraining when switching devices. Key features to consider include augmented reality support, ease of use, and compatibility with all systems. When addressing capability factors such as hardware and software compatibility with MR, it’s crucial to have a clear method and rationale for investing in various headsets.

Conclusion

The integration of XR technologies in aerospace startups offers transformative benefits, from enhancing design and training to improving operational efficiency. Insights from Tim Ventura’s interview with Alejandro Mendoza and Bridgette Sieffert underscore the importance of strategic talent acquisition, clear goal setting, and effective implementation of advanced tools. Emphasizing AR’s value in creating immersive customer experiences, showcasing practical applications to investors, and addressing IT and cybersecurity challenges are crucial for success. By fostering innovation and collaboration while managing expectations and leveraging existing resources, aerospace startups can drive XR initiatives that elevate their capabilities and propel them to new heights. For a deeper dive into the conversation, be sure to check out the full video recording.

iQ3Connect Extends Support to AWS GovCloud to Serve Growing Government Customer Base

iQ3Connect is excited to announce it has expanded support of its extended reality (XR – includes AR / MR/ VR) platform to AWS GovCloud (US) to empower US government agencies to bring their digital assets into immersive multi-user meeting rooms and training experiences. AWS GovCloud (US) Region is an isolated Amazon Web Services environment used by US government agencies at the federal, state, and local levels, along with contractors, researchers, educational institutions, and other US customers. For more information, please visit the AWS GovCloud (US) website.

With iQ3Connect’s GovCloud support, customers now have the ability to collaborate and train via immersive experiences in a federally compliant cloud environment in the same way they are able to do it in AWS Standard Regions, on their server behind their firewall, or on a completely air gapped system. 

Key benefits of iQ3Connect for AWS GovCloud include: 

  • Deploy in Minutes: Deployment of the platform can happen in minutes with users accessing content instantly in a federally compliant cloud environment. All user and content data resides in the customer’s cloud environment to ensure unique data privacy requirements are met.
  • Flexible Administration: The platform can be hosted on a GovCloud instance managed by iQ3Connect or by your team on your native GovCloud environment.
  • Minimal IT Impact: Use your existing devices and hardware already approved by IT to access immersive content. iQ3Connect’s XR experiences are deployed as a website on a standard web-browser and are accessible on any device (laptop, phone, tablet, or AR/VR headset). No special devices are required and zero software/apps to download or manage for users.
  • Business Continuity: Integrate the iQ3Connect platform seamlessly with existing business systems such as Product Lifecycle Management (PLM), Learning Management System (LMS), Single-Sign-On (SSO), or Outlook/email to leverage a single digital thread and source of truth.
  • Instant Updates: Users have instant access to updated training content as procedures evolve.

Looking to use your digital assets more effectively in GovCloud?
Are you interested in learning more about iQ3Connect’s 100% self-service XR platform?
Contact us for a demo

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