Frequently Asked Questions

Generic Questions

  • What are the steps for creating an immersive training experience?

    Creating immersive training experiences has never been simpler, thanks to the iQ3Connect no-code authoring environment. Anyone can easily create interactive and immersive content. You can develop a basic training experience in just minutes or craft a detailed technical procedure in a matter of hours. In one example, a fully customized, instructionally accurate virtual training module was built in under 40 hours. This module utilized the customer’s CAD data, publicly available 3D models, and their PDF-based work instructions. The training was then deployed to their nationwide workforce, accessible on existing hardware, including laptops and VR headsets.

    The steps for creating a training typically include:

     – Outline Training Requirements and objectives

     – Bring relevant digital assets into the iQ3Connect platform (3D and 2D content) – upload and automatically convert digital assets (3D CAD, scans, 360 videos, audio files, pdfs, movies, etc.) for use in the iQ3connect environment and expereinces

     – Use iQ3Connect’s no-code authoring environment to build XR expereinces – arragne digital assets, add navigation buttons, create animations, define user interaction, etc.

     – Publish the trianing expereince – publish the experince to a permanent web link (URL) that can be accessed via a standard web browser (like Google Chrome) on any device

     – Maintain and update trainings – use the platform to update the expreince (new model, additional steps, procedural changes, etc.) and automatically enable the end user to access the new content

    Click HERE for comprehensive guidelines on implementing spatial training 

  • What should I consider when comparing VR training options?

    Content Relevance: Ensure the training material aligns with your specific learning objectives and industry needs.

    User Experience: Evaluate ease of use, immersion quality, and overall user engagement.

    Technology Requirements: Check compatibility with existing hardware and software.

    Scalability: Assess the system’s ability to scale for different numbers of users or varying training need

    Cost: Compare initial costs, ongoing expenses, and potential ROI, including equipment, licensing, and support.

    Support and Maintenance: Consider the level of technical support, updates, and maintenance services offered.

  • What are the benefits of XR training?

    Virtual reality (VR) training offers numerous benefits for enhancing workforce skills. It increases engagement by immersing users in interactive environments, leading to better knowledge retention. VR also improves skill retention through experiential learning, making information more memorable. VR training is cost-effective by reducing expenses related to physical equipment, travel, and facility rentals. It saves time by allowing convenient, scalable, and standardized training accessible from anywhere. Platforms like iQ3 facilitate remote collaboration, enabling geographically dispersed teams to train together and receive expert guidance, fostering teamwork and adherence to best practices.

  • What is XR training?

    XR training refers to the use of extended reality (XR) technologies, to create immersive and interactive learning experiences. These technologies allow users to simulate real-world scenarios in a controlled environment, enhancing skill development, knowledge retention, and engagement. XR training can be applied across various industries such as engineering, manufacturing, and education, providing a cost-effective and efficient method for training and development.

    iQ3Connect is a web-based platform for accessing and interacting with 3D content on any device, including PCs and VR/AR headsets. Unlike traditional gaming platforms, it allows users to create and share complex experiences like product showcases and assembly demos without coding knowledge, making it ideal for training and knowledge management.

  • How can XR be used by the manufacturing industry to address labor shortages?

    XR can significantly mitigate labor shortages in the manufacturing industry by enhancing training, streamlining workflows, and increasing productivity. With XR, companies can create immersive training programs that quickly upskill new and existing employees, reducing the time and cost associated with traditional training methods. Additionally, XR enables remote collaboration and support, allowing experts to assist on-site workers virtually, which is particularly useful in scenarios where skilled labor is scarce. By optimizing maintenance procedures and providing real-time data and guidance through augmented reality, XR improves efficiency and reduces downtime, helping to bridge the gap caused by labor shortages.

  • What factors should I consider when comparing XR training platforms?

    Immersive training solutions and options are transforming employee development by improving knowledge retention, attracting talent, and reducing upskilling costs. To navigate the crowded XR market, consider these factors:

    Time to Create Content: The platform should enable quick and easy creation of immersive training experiences at scale, ideally with intuitive tools and templates that streamline the process.

    Ease of Deployment: Trainees should be able to access the training without needing to download specific software or use particular devices. The software should be easy to use so that anyone in an enterprise should be able to use without prior software training. 

    Expertise Required: The platform should allow content creation without requiring extensive XR, CAD, coding or modeling expertise, and should enable relatively fast development of training materials.

  • How does immersive trianing compare to other virtual training solutions (videos, PDFs, PPTs, etc.)?

    Immersive training offers a more interactive and engaging experience compared to traditional virtual training methods such as eLearning courses, videos, PDFs, and PowerPoint presentations. While traditional methods provide valuable information, immersive training allows for hands-on practice in a realistic virtual environment, enhancing skill development and retention.Whereas passive learning leads to lower retention rates. This approach not only improves learning outcomes by providing real-time feedback and safe practice scenarios but also significantly boosts engagement and motivation among trainees. For a more enhanced experience, iQ3Connect platform is equiped to easily bring in external files like videos, PDFs, PPTs, etc in the virtual environment.

  • Do I need to be a CAD, XR, or Unity expert to create VR content?

    Gaming engines like Unity and Unreal require specialized skills and knowledge, which either need to be developed in-house, hired externally, or outsourced. Solutions built on these platforms demand some level of expertise. In contrast, the iQ3 platform allows anyone to create immersive content without needing any specialized skills.

  • How is immersive training being used in manufacturing?

    Immersive training allows workers to practice operating machinery, performing complex tasks, and navigating hazardous environments in a safe and controlled manner. By providing hands-on experience without the associated risks, immersive training helps improve safety, enhance skill proficiency, and increase overall operational efficiency.

    For example: VR is used to train workers on the assembly line, simulating the entire assembly process in a virtual environment. Workers can practice assembling parts virtually, which helps them understand the process and identify potential errors without the risk of damaging actual products. Additionally, AR glasses provide real-time, step-by-step guidance during on-site maintenance, significantly reducing downtime and ensuring that repairs are performed correctly and efficiently.

  • What does 100% self service mean?

    Self-service software is a comprehensive solution that allows users to handle all necessary tasks directly within the platform. It empowers customers to manage their own service experience, with intuitive features that help them resolve issues independently. This approach gives customers a sense of pride and accomplishment when interacting with companies that offer self-service options.

  • What is WebXR?

    WebXR is a set of standards and technologies that enable developers to create extended reality (XR) experiences directly in web browsers. Supported browsers include Google Chrome, Microsoft Edge, Safari, Firefox, and Oculus Browser. XR encompasses virtual reality (VR), augmented reality (AR), and mixed reality (MR), which blends AR and VR for immersive 3D experiences. WebXR allows users to view and interact with 3D content on various internet-connected devices, such as desktops and mobile phones. For more details on WebXR support across different devices, visit https://immersiveweb.dev/. 

  • What does AR / MR / VR mean?

    Spatial learning refers to the process of acquiring knowledge and understanding through the perception and interaction with physical or virtual spaces. It involves using spatial relationships, such as distance, orientation, and the arrangement of objects, to learn and solve problems. This type of learning is deeply rooted in how humans process and navigate the world around them.

    Key Features of Spatial Learning:

    Engagement with 3D Environments: Learning occurs by interacting with objects or spaces in three dimensions, whether in the real world or virtual environments.

    Use of Visual-Spatial Skills: It relies on the ability to mentally visualize, manipulate, and navigate objects and spaces.

    Hands-On Interaction: Often involves active engagement, such as moving objects, walking through a space, or performing tasks that require spatial reasoning.

    XR technologies enhance spatial learning by creating interactive, dynamic environments. By leveraging spatial learning, individuals can better understand spatial relationships and apply this knowledge to real-world scenarios, making it a powerful tool in both personal and professional development.

    Click HERE For more information on the various XR terms

  • What is spatial learning?

    Spatial learning refers to the process of acquiring knowledge and understanding through the perception and interaction with physical or virtual spaces. It involves using spatial relationships, such as distance, orientation, and the arrangement of objects, to learn and solve problems. This type of learning is deeply rooted in how humans process and navigate the world around them.

    Key Features of Spatial Learning:

    Engagement with 3D Environments: Learning occurs by interacting with objects or spaces in three dimensions, whether in the real world or virtual environments.

    Use of Visual-Spatial Skills: It relies on the ability to mentally visualize, manipulate, and navigate objects and spaces.

    Hands-On Interaction: Often involves active engagement, such as moving objects, walking through a space, or performing tasks that require spatial reasoning.

    XR technologies enhance spatial learning by creating interactive, dynamic environments. By leveraging spatial learning, individuals can better understand physical relationships and apply this knowledge to real-world scenarios, making it a powerful tool in both personal and professional development.

  • What is Extended Reality (XR)?

    Extended Reality (XR) is an umbrella term that encompasses immersive technologies, including Virtual Reality (VR), Augmented Reality (AR), and Mixed Reality (MR). XR blends the physical and virtual worlds, creating interactive and immersive experiences. VR offers a fully digital environment, AR overlays digital elements onto the real world, and MR allows real and virtual objects to interact in real-time. Together, these technologies are revolutionizing various industries by enhancing the way we experience and interact with digital content.

Product Questions

  • Where do I download your app or apk?

    iQ3Connect is a web-based platform that empowers individuals, teams, and enterprises to create, deploy, collaborate, and learn with immersive 3D content across VR, AR, PC, and mobile devices. No application download is required – just an internet connection and a web browser.

  • What is the core reason for founding iQ3Connect?

    Founded in 2017, iQ3Connect leverages expertise in high-performance 3D tools and MIT-based research to create a self-service web-based XR platform. Our mission is to make immersive 3D content fast, easy, and collaborative on the web. Our platform offers advanced 3D collaboration and no-code authoring tools, empowering users to create and share complex ideas.

  • What industries are currently using iQ3Connect?

    Industries such as Aerospace, Automotive, Transportation, Manufacturing, and Oil and Gas are utilizing the iQ3Connect platform for training and collaboration.

  • Can I use the same URL to access the training experience on other devices?

    Yes, as iQ3Connect is a web-based platform, you can use the same URL to access the training experience on any device, including tablets, PCs, AR/VR, or mobile devices, anytime and anywhere over the internet.

  • What are some examples of the way multi-user collaboration is being used in manufacturing?

    In manufacturing, multi-user collaboration is used to enhance design reviews, where teams work together in virtual environments to assess and refine product prototypes. It also supports remote troubleshooting, allowing experts to collaborate with on-site technicians in real-time. Additionally, it facilitates synchronized training sessions and workshops, enabling participants to engage in shared simulations and problem-solving exercises, regardless of their location.

  • What are some examples of the way immersive training is being used in manufacturing?

    In manufacturing, immersive training is used to enhance safety by simulating emergency procedures, train employees on complex machinery through VR and AR, provide real-time maintenance guidance, optimize manufacturing processes, and improve assembly accuracy. It also helps engineers and designers test and refine product designs in a virtual environment.

  • Can I create my own VR training content?

    Absolutely! The iQ3Connect platform aims to democratize XR by enabling anyone to create XR content. 

  • How do I go from a 3D model to a complete immersive training?

    There are 3 main steps to creating an immersive training on the iQ3Connect platform:

    1) Upload required content to the iQ3Connect project folder and covert 3D content to an XR ready format

    2) Use iQ3Connect’s no-code authoring tool to define user interactions and training flow

    3) Publish the training to a permanent web address (URL) that can be accessed via a web browser on any device

    For a more detailed overview, visit our content creation process overview webpage

  • Can the platform integrate with Single-Sign-On and other existing business systems?

    Yes, iQ3Connect’s open platform integrates seamlessly with Single-Sign-On (SSO), Learning Management Systems (LMS), Product Lifecycle Management (PLM) systems, and data analytics tools. This integration ensures a unified user experience and efficient access to immersive XR content within existing business systems.

  • Does iQ3Connect support AR, VR, and MR?

    Yes, iQ3Connect supports spatial learning experiences, which are presented in an interactive, dynamic 3D environment. These experiences are accessible through a web browser on any device. If your device supports AR, VR, or MR, you can use it to access iQ3Connect accordingly.

    In fact, most modern smartphones support AR capabilities, so you can start an iQ3Connect experience instantly, right from your pocket—no software downloads or registration required.

    Click HERE to watch a video showcasing an example experience on a laptop, an AR headset with hand tracking, a VR headset, and a tablet or phone in AR mode.

  • Can iQ3Connect training experiences support non-linear workflows?

    Yes! iQ3Connect training experiences allow multiple states to run concurrently for non-linear functionality and workflows. Additionally, the platform’s no-code authoring environment enables you to assign, track, and utilize variables to dynamically control and customize the training workflow and environment.

  • Is there a free trial available?

    Yes! You can sign up for a 30 day free trial with your business email via our website. https://iq3connect.com/try-free 

  • How many people can be in a space at once?

    The iQ3Connect platform has not encountered an upper limit for the number of participants in a collaborative meeting space. Customers have reported hosting meetings with up to 70 attendees from around the world. Most participants joined using laptops, while others used AR on phones or tablets, and some joined in VR using headsets.

    The platform requires less bandwidth than a typical 2D video conference. Customers have also shared that they successfully ran meetings on 3G networks, demonstrating the platform’s efficiency and adaptability.

  • How does the platofrm interface with existing devices and IT infrasturcutre?

    The iQ3Connect platform is designed for seamless compatibility with your existing devices and IT systems. Users can access iQ3Connect environments on devices already in use and approved by IT, such as laptops, smartphones, tablets, or AR/VR devices. These environments are accessible through widely supported web browsers like Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari, minimizing the need for additional IT setup.

    To streamline operations further, the platform integrates with existing business systems like Single Sign-On (SSO) and Microsoft Active Directory. This simplifies user onboarding and management while reducing administrative overhead, making it easier to adopt immersive technology effectively and at scale.

  • What are the file size limitations?

    The iQ3Connect platform does not impose file size limitations. You can upload files of any size, and the platform’s automated model conversion process will generate a compact, optimized version suitable for use in a web browser. Performance may vary depending on the device used to access the iQ3Connect experience. The platform has successfully managed files as large as 40GB while maintaining efficient operation.

  • How long does it take to bring my model into the iQ3Connect platform?

    The time required to import and convert a model into the iQ3Connect platform depends on the model’s size and the server’s available processing power:

    Simple models (e.g., tools or small assemblies): Seconds

    Complex models (e.g., intricate equipment or machinery): Minutes

    Massive models (e.g., entire cityscapes): Hours

    This is a one-time process that converts the model into a format ready for instant use in multi-user collaborative meetings or training experiences. The process preserves the model’s structure and includes every component, such as nuts, bolts, and washers, ensuring complete data integrity.

  • What file types are supported?

    The iQ3Connect platform supports a wide range of file formats, including native CAD files, generic CAD files, area scans, 360° videos, and more. Being an open platform, it also allows for the addition of new file readers to support other formats. The currently supported file types include:

    – Native CAD: CATIA, Siemens NX, PTC Creo, SolidWorks, Inventor

    – Neutral CAD: STEP, JT, IFC, IGES, OpenCASCADE BRep

    – Triangulated Formats: GLB, FBX, OBJ, 3DS, STL, DAE, PLY

    – Point Cloud: E57, LAS, PTS, PLY, XYZ, DP (DotProduct binary)

    – Simulation Results: VRML, .x3d GLB

  • What do users, guests, or students need to access iQ3 experiences?

    Users, including content creators, meeting attendees, and trainees, do not need to download any software or applications to access the platform or its experiences. The iQ3Connect platform, meetings, and training experiences are fully accessible via a web browser. At its core, the platform functions as a series of web pages that can be opened on any browser connected to the same network hosting the iQ3Connect platform, eliminating the need for installations or downloads.

  • Can I track user/trainee/student performance metrics?

    Yes, you can easily track any variable during training experiences.

    This includes capturing trainee inputs, performance data, and user activity. Metrics such as completion time, the number of incorrect attempts, or specific measured values can be recorded. All data is captured and stored by the iQ3Connect platform. The stored data can then be accessed via CSV file, APIs, SCORM data models, etc. and then integrated with analytics tools like Power BI for visualization and analysis, enabling data-driven insights and informed decision-making for training and education. 

  • Is my content secure?

    Yes, your content is as secure as the network it is on.

    All of the software, user data, and content can be installed and managed on your server behind your firewall. There is no connection or data flow to iQ3Connect. For more information on data transmission and data security, please visit the iQ3Connect IT & Security Document

  • Can I use my existing devices? What devices do you support?

    Yes, you can use your web based devices (laptop, tablet, phone, or AR / VR headset) to access iQ3Connect content.

    The iQ3 platform is built on open standards and so the expereinces can be accessed via any standard browser on any device. To be used in AR or VR modes the phone, tablet, or headset web browser must support WebXR/OpenXR. Devices continue to enter and leave the market, so please reach out for confirmation on supported devices. The most up to date list of tested and approved devices include:

    insert graph or picture of approved devices

    iOS devices are not supproted in AR mode, but still can be used to enter/run the experience.

  • Can the platform be deployed on AWS GovCloud?

    Yes, the iQ3Connect platform can be deployed on AWS GovCloud (US). The expansion of support for AWS GovCloud (US) allows iQ3Connect to offer its extended reality (XR) platform for immersive multi-user meeting rooms and training experiences. This deployment ensures that all user and content data resides within the customer’s cloud environment, meeting unique data privacy requirements and supporting collaboration and training in a secure manner. For more information check out this blog .

  • What are the different deployment options for the iQ3Connect platform?

    The iQ3Connect platform can be hosted on a public cloud, a Virtual Private Cloud (ex. AWS, AWS GovCloud, Azure, etc.), on-premise, or on a completely air-gapped system. All of the iQ3Connect content and user data reside on the server runing the platform and so there is no outside connection back to iQ3Connect. iQ3Connect does not rely on any external conenctions or third party services. For all networking options, the content creators access the iQ3 platform and the attendees/trainees access the workspaces via a web browser. Please visit the iQ3Connect IT & Security Document for additional details. Visit the IT & Security doc for more details

  • How does iQ3Connect differ from Unity/Unreal (game engine technologies)?

    The majority of XR solutions today rely on game-engine technologies like Unity and Unreal, originally designed for gaming and entertainment industries with substantial budgets and dedicated development teams. These engines prioritize powerful capabilities and ultra-realistic graphics for controlled environments, such as video game consoles, often at the expense of ease of content creation and deployment. While these tools have been adapted for educational and industrial training, their cost, complexity, and deployment challenges make them impractical for organizations seeking to scale XR technology. Game-engine-based XR solutions typically require separate applications for each device, individual updates to adapt to new hardware and software, and significant maintenance efforts, limiting scalability and long-term viability.

    The iQ3Connect Platform disrupts this paradigm by offering a web-native, game-engine-free approach to XR content creation. Experiences built on iQ3Connect are created once and accessible on any AR, VR, PC, tablet, or mobile device through a standard web browser, with automatic web optimization. Unlike traditional game-engine solutions, iQ3Connect’s platform requires maintenance only at the platform level, seamlessly updating all experiences built on it. iQ3Connect’s visual authoring environment enables subject matter experts to design and deploy XR experiences as easily as creating a slide deck, removing the need for specialized development skills. While some use cases may still warrant game-engine solutions, iQ3Connect provides a scalable, cost-effective alternative for the majority of technical XR applications, empowering organizations to implement XR experiences at scale.

  • How does iQ3Connect differ from other XR platforms?

    iQ3Connect is democratizing XR for technical applicaitons by simplifying the authoring process and content distribution. Some of iQ3Connect’s key differentiators include:

    1) Web-based Accessibility: The platform operates entirely through a web browser, eliminating the need for software installation or app downloads, making it universally accessible and as simple as opening a web page.

    2) Device Agnostic: iQ3Connect expereinces are accessible on any device, including laptops, tablets, phones, and AR/VR headsets, ensuring flexibility and future-proofing as new devices emerge.

    3) No-code Authoring: The user-friendly, no-code authoring environment empowers users without specialized CAD, XR, or graphic design skills to create XR experiences quickly and efficiently.

    4) Flexible Deployment: The platform supports diverse deployment options, including Virtual Private Cloud or on-premise setups, ensuring compliance with various IT requirements and eliminating the need for external connectivity.

    5) Automated 3D Data Pipeline: A unique automated system seamlessly integrates complex 3D digital assets (e.g., CAD assemblies, point clouds) into XR experiences, maintaining model fidelity and drastically reducing content creation time.

    6) Enterprise Ready: The platform integrates with enterprise systems like SSO, PLM, and LMS, enabling seamless incorporation of XR training into existing workflows while supporting data analytics for trainee performance tracking.

XR Training with iQ3Connect

  • What is XR training?

    XR training stands for Extended Reality training. It leverages virtual, augmented, and mixed reality technologies to create immersive, interactive learning experiences that help employees master complex skills, procedures, and equipment in a safe, engaging environment. 

  • How quickly can we launch XR training with iQ3Connect?

    With the Initial Engagement Package, you can deploy your firs t custom XR training module in just weeks. Our team guides you from design to delivery, ensuring fast results and minimal internal effort. 

  • Do I need VR headsets or special hardware?

    No special hardware is required. iQ3Connect supports VR, AR, desktop, and mobile devices—making immersive training accessible to everyone in your organization, anywhere. 

  • Can I author and update my own training modules?

    Yes! After your initial project, you’ll have hands-on authoring training. You can build, modify, and manage your own XR training content using the iQ3Connect Authoring Platform. 

  • What kind of training is best for XR?

    XR is ideal for equipment operation, safety procedures, manufacturing workflows, maintenance, onboarding, and any process where hands-on practice improves retention and performance. XR can also be used for other types of procedural training. Contact our team to discuss your specific training needs.

  • How do we measure success?

    iQ3Connect platform includes powerful capabilities to output training analytics to reporting tools and LMS platforms, allowing you to track learner progress, engagement, and training effectiveness—so you can prove ROI and improve outcomes. 

  • Is iQ3Connect secure and scalable?

    Absolutely. iQ3Connect is a secure, enterprise-ready platform trusted by leading organizations worldwide. It’s built to scale with your workforce and training needs. 

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